Features

Easy, Fast and Powerful

Facile, You can manage through a simple but powerful web interface call flow/handling, look and fell of the graphic shown on your web site, agents and much more.

Raeady in few minutes, integrating Loquaxity with your website is fast: ther's no complex modifications, all you have to do is add a few lines of JavaScript code into your pages, thats'all.

Your visitors will be immediately able to call you from all around the world, without installing any additional software. Anytime you can update your settings direactly form the Loquaxity web interface, without modify any line of your site.

Fully Customizable

Every aspect of Loquaxity that interact with your customers could be customized.

From Loquaxity web interface you will be able to change the look and feel of the elements shown on your web site by choosing from many ready to use templates or by defining a completely new one to best suit your needs.

We will provide you with high quality sounds and voices for the most commonly spoken languages, but you can also upload your own file to really match your company identity.

All these customizations are important to doesn't confuse your customer during the navigation on your web site or while they are calling you.

For Every Need

Designed to be an invaluable tool from free-lance to bigger company, Loquaxity will allow you to handle calls in many different ways as, for example, routing them to a landline number, to a voip soft/hard phone or even to your voip pbx.

With Loquaxity you'll also have access to a powerful multiplatform Operator Panel which will give you full access to all the advanced faetures of the system, which is particularly suitable for applications like call-centers, support-centers and online shops.

Agent Management

Route calls to different operators depending on the language spoken by the visitor, connect together multiple call-center or outsourced ones and handle advanced functions like queues and ring policies: all of that is possible with Loquaxity, so that you can give your customer the right answer at the right time, anytime, even when your offices are closed.

Agent Tools

With Loquaxity you'll have access to an extremely powerful cross-platform tool, compatible with the most widespread OSs (Windows, GNU/Linux, OSX), which will allow, for example, your agents to view in real-time your visitors sessions and guide them step by step through your web site (co-browse).

Measure your Customer Satisfaction

Automatically display custom made surveys to get a real time feedback from your customers about their call experience, evaluate the quality of the answers given by your agents and increase the level of professionality perceived by your visitors.

Improve your Service

With Loquaxity's integrated statistics and reporting tool you will be able to get all the informations needed to enhance both you customer relationship and your agents management.

Valorize your Investments

Loquaxity can be easily integrated with pre-existing telecommunication equipments whether they are digital, analog, or modern VoIP enabled PBX.

Privacy and Security

Loquaxity is a highly scalable system that can grow with your business.

All data collected will be handled on your behalf and no one beside you will have access to it. Our primary objective is to keep all information safe and secure. Read more on our Privacy Policy.

Compatibility

Loquaxity is based on standard tecnologies and is compatible with all major Operating Systems and Internet Browsers.